Happening Now

The Travel Review is Finally Here!

February 6, 2019

Your Feedback is Important to Improving Amtrak

By Carolyn Cokley, Director, Customer Programs

I am pleased to announce that the Rail Passenger Travel Review is now up and live on our website, and can be accessed directly at RailPassengers.org/TravelReview. Rail Passengers Association will collect passenger feedback from all across the National Network, and results will be summarized, analyzed and reported out to Amtrak--as well as other interested rail passenger providers and transportation advocates.

We are asking you all to please promote the Travel Review as you travel and encounter passengers who want to make their positive and negative opinions known. Just direct them to www.railpassengers.org/Travel Review. All participants will remain anonymous. Regular reminders to contribute will be posted in our weekly Hotline, my weekly blog, monthly Passengers Voice Newsletter and will be featured prominently via our social media channels.

Just a few things to remember.

  • The Travel Review takes, on average, less than 10 minutes to complete.
  • Please do not start this Travel Review unless you have already completed a trip. It is important that you be able to report back on all completed aspects of the travel experience.
  • If you travel more than one route to reach your final destination, please fill out a separate Travel Review for each segment of your trip.
  • The Travel Review must be completed in one sitting.

Much care and time has been taken to generate this comprehensive Travel Review, but we do realize that there is room to grow. If you encounter something that needs to be adjusted due to a personal experience, please send me a constructive email to [email protected].

Special thanks to the Passenger Experience Committee for all of the support you have provided in bringing this effort to fruition. Thank you to Board and Council members for your invaluable feedback.